thor motor coach radio not working

Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. It is winterized and sitting in my driveway for the winter. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Begin with this one! Seal leaks and causes extreme noise when driven at highway speeds. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. It has been sitting for a year. BBB Business Profiles are subject to change at any time. **** did send the new flooring to CW. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? . We have documented the roof concerns in case it does happen to be a concern. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. This has gone on for far too long. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. No. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. 2 slide outs. We reached out to Thor and la mesa and they say its our problem. 15,0000miles Specs: Ford E350 . As the smallest motorhome option, camper vans are welcome virtually everywhere. Your actual payments may vary. Want to make us an offer on the {product}? We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. Your Thor rep will be reaching out to you to gather more information on the concern. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. I left my parking lights on overnight, and it killed the car and house batteries. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. I do not know WHY he has not had access to this correspondence. Wheel sensors for air pressure not working. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. bunk bed. I think that is the Thor way. The other is a inline fuse, wired off the use,store relay battery lug. Everything is well documented. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. The slide ran very slow, it always seems too. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. . I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Fill out this quote form and we'll get back with you as soon as possible. We are not responsible for any such errors and reserve the right to correct them at any time. WHY are the flooring issues causing such concern on behalf of Thor? How can these issues that were reported to Thor when our coach was new, now be null and void? General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. Report post. or call the glass man in town? This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. Mechanic's Assistant: Are you fixing your Chassis yourself? State: Texas. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Save. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. BOTH of which **** has rejected. JavaScript is disabled. Checked every fuse I could find. Ill keep taking all suggestions and look a while longer. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Look in house battery compartment. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. After changing the engine battery the radio and backup camera will not work. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. When searching for a service center make sure to use the filter option. Across from the sofa is a booth dinette. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. It was amazing! According to the call notes several of his concerns were discussed and further explained. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. You may also call **** at ************ for them to better assist you in finding service. I admit, we were naive in thinking that the labor charges could be so little for such a job. Inventory shown may be only a partial listing of the entire inventory. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. *All RV prices exclude tax, title, registration and fees, including documentary service fees. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. 2016 Freedom Elite 28H with a Axxera radio. I am rejecting this response because:This is the same response I received earlier. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. Number Of Radios. We have acted in good faith throughout this entire ordeal. As the smallest motorhome option, camper vans are welcome virtually everywhere. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. Radio. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. Speaker Location(s) Interior / Exterior. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. $5,000. ************************* said that they would pay ******* ***** 26hrs for their labor. For a better experience, please enable JavaScript in your browser before proceeding. He considered this an open case. A representative has been notified and will be with you shortly. Did you recently have your batteries drain on you? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. Spoil the RV owners in your life this Christmas with some of our favorite gifts. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. It features the best of a class a, along with the best features of a class c. That's what A.C.E. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. One previous owner purchased it new.We have had multiple issues with the coach. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. The best of Class A amenities and more power than a Class B. Rates and amount financed are determined by credit history. Login to the Owner's Resource Portal to view manuals for older model years. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. If you wish to set up a factory service appointment to discount you the $2000, please call ************. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. Brand: Thor Motor Coach. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. My front radio has two fuses. After getting back both radios not working. What have you tried so far? The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. RVers Ask: What's The Best Way To Sell An RV? Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown Probably have to pull radio out to find inline fuse. RV Wife. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Mr. ******** needs to arrange pick up with the **** dealership. Number Of Televisions. I am not in a place where I can plug in and charge the house batteries. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. 40 gallon fresh water tank. As I have stated countless times. Brought the coach home. Jumping through hoops. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. Another for $6,500.00 from *************** in ***********, **. BBB is here to help. Class C, 32 feet Thor Motor Coach. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Then I tried the GFI in my 29m bathroom. There's a fuse on the back of the radio. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Watch on. Rates and amount financed are determined by credit history. 1 swinging tv screen. Our 2019 ************ Motor Coach seats have started to completely disintegrate. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. 26 gallon black water tank and 31 gallon grey water tank. * This post was edited 03/23/19 02:00pm by bobndot * Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? This shouldn't be happening. We have sent the invoice for labor charges to ****. Listed 15 hours ago in Camp Verde, AZ. This Class C is located in Mesa, Arizona and is in good condition. MSRP Price: $157,576. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? ** Day 2 we tried using the microwave again. For more information, visit. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. I bought a brand new Thor Hurricane 35M. Exterior 32" TV. Plus tax, title and license. Took a good 2 hours drive and they are still dead. 3. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. Worked with ******************* until **** when he moved to a new position. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. Then click on the manual name to download. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. 2 tables that convert into beds. We can't thank all the employees of General RV enough for making this experience so unforgettable. is not responsible for any misprints, typos, or errors found in our website pages. !. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. Like most: All went so smoothly from our first email to our going through the American Canadian borders. Well guide you through the process. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! We make the transition smoother with this free Owners Guide. The elements cause the roof to expand and retract. I purchased unit as it comes from manufacturer with a seamless roof. And one, Don't Miss Paradise Oaks RV Resort In Florida. See dealer for details. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. All payments are with approved credit through dealer lending source. You are using an out of date browser. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. Stock #46257. Attached 75 watt solar panel. We want **** to act in good faith and resolve these longstanding issues. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. Not just one but every single seat in the coach. Does not include Hitch work or accessories. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. Nobody will build them better. It has generator in it but does not work. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. I will state again that this is not a new claim. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). We need this rv fixed asap. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. Most of the issues listed on pdf ************************************************************** 2021. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Just for good measure, recheck those easy to access fuses in the panel in the coach. Not just one but every single seat in . . Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. We are well aware that the coach is off warranty. Standard and optional features listed on units may or may not reflect the actual in-stock unit. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. Our BIGGEST Class C is HERE!! They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. Both electrical circuits must be energized for either radio to work. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Manufacturer-provided pictures, specifications and features may be used as needed. Can you tell me a little more on. It was a pleasure dealing with all of you. 2003 Jazz Toy hauler 5k obo Needs work. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. 01/03/2023. Your actual payments may vary. Surround Sound. Thor Motor Coach does not have control over the ************ centers. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. Posts: 2,166 THOR #11781. Description. When I tried to bring it back in, it came in a few inches and then stopped. Thor Motor Coach's stands behind it's previous response, copied below. Our motorhome has been in the shop at la mesa for 71/2 months. International Association of Better Business Bureaus. **'s labor charges of $7,500. Step inside and find a 68" jackknife sofa to the right of the entry door. Use a pen or paper clip. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax.

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