regus retainer refund
Kind regards, Lorraine BruleGlobal Customer Service at Regus. And of course, they just charged me $244 for November. I have been renting an office space at Regus in Kings Hill for over 12m now. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. We have checked and cannot find any payment details set up in your account. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Ts and Cs apply. I realized that my 'request for a retainer' of my account portal had been disappeared. There is non existent customer service department. I called Regus account desk and Dom S. got my call. 8. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Company CEO: Linda Worthington That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Regus is a complete and total scam company. Hi Hannah, Im sorry if you felt the need to escalate this. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Eventbrite page will show up only the start dates of all training sessions. Regus Online Account Remember me However, we will ask you to go through some security steps as part of our fraud-prevention policy. Signed up for a membership because I needed a private office for a few days. If you were to take direct space or a sublease you would also see these fees in your rent annually. DO NOT give them your payment info, DO NOT sign with them. They charge your card for amounts more than stipulated on invoices! Please could you send those details to me at lorraine.brule@regus.com so I can support you? Any that you do not require can be opted out through your online account. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. We found a responsible person where we inform her about the problem. Lets find the right workspace for you and your team. I was a customer with a licensing agreement set to expire on December 31, 2022. The complaint has been investigated and resolved to the customer's satisfaction. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. but when u need support / CS to talk and solve ur problems its literally non existant. I sent an email to Briana and asked how my process going on? They charge an excessive retainer fee. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. With whom I spoke until now? It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. You should receive your refund within 30 days after your end date. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Regus does not communicate with customers via telephone. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. According to its policy, the retainer took 30 days to get back to the tenant. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Originally, total costs 20k THB, but end up with 50k THB. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. October 6 They would not remove the items that I didn't want. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Read Customer Service Reviews of www.regus.co.uk - Trustpilot The additional increase in your monthly fee is due to the annual indexation. October 23 Briana got my call. Don't be fooled by that. We appreciate your business. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Prices are subject to change and will vary depending on the specifically selected products and services. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Hi Mike, Im sorry if you felt the need to escalate this. Requesting your retainer refund is very easy: simply log into your online account (i.e. Appreciate your immediate reply. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Need to file a complaint? Verification can help ensure real people write reviews about real companies. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. I look forward to receiving more information from you. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Paid for parking online and have now received parking ticket from private company. If you were to take direct space or a sublease you would also see these fees in your rent annually. We did not put a "2000 dollars bill in front of you". Lorem ipsum dolor sit amet, consectetur adipiscing elit. Find out how we combat fake reviews. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Share your photos and videos with others to prove the truth of your words. You should receive your refund within 30 days after your agreement end date. After being in my new office they are increasing rent by 8.7%. I have been renting an office space at Regus in Kings Hill for over 12m now. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp ive been trying to get my money back ever since. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. They are about people. S. Where's gone them? Don't be fooled by that. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Best, Lorraine Brule Global Customer Service at Regus. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Transparency is very important to us, and all services can be opted in/out through your online account. I will be taking legal action if this is not returned within 28 days (31/03/2023). its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Please email me at Lorraine.brule@regus.com with your company name and details. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Regus | Serviced Office Space, Coworking & Virtual Offices if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. She would do her best to escalate my process by letting them know this terrible status. Here is my summary to strive for a refund of the retainer. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. She apologized to me and promised me to rush to send me it by coming Wednesday. Available for as little as a day, or as long as you need. They still continue to send invoices with no one responsible to be there to answer. As expected, I didn't get any reply yet from Regus. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Customer Reviews are not used in the calculation of BBB Rating. She replied to me by email that my case had been started. Trustpilot is assessing this review in accordance with our flagging process. This does not affect customers who have a permanent space as these are reserved specifically for them. Please note: Change Management is 1-day training program (Friday). !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Your satisfaction is very important. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Contact: +65 [protected] Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. I would like to help you further in this matter but haven't been able to identify your account. *T&Cs apply. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I look forward to receiving more information from you. Lease period: April and May 2018 Regus is a scam. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. No staff available for contacting on the event day. BBB is here to help. 4. this is absolutely gross and scam. Thats no big deal, makes sense. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. I posted the review here and Sandra replied to me. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Its an automated process. We may have received incorrect data. After investigating we noticed that your online request was missing. They still continue to send invoices with no one responsible to be there to answer. but when u need support / CS to talk and solve ur problems its literally non existant. Repeated attempts to contact Customer Service have been blown off or ignored completely. August 31 And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. If you refuse to pay their bogus invoices they will send you to collections. Company Name: Max Dragon Technology It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. It can take many months and still not response. 3. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. Once they sell you something that will be the end of you being treated as a valued customer. Originally, total costs 20k THB, but end up with 50k THB. This complaint was posted by a verified customer. Our team members have always been in touch with you and worked with you to rectify this matter. Verification can help ensure real people write reviews about real companies. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. As a matter of policy, BBB does not endorse any product, service or business. Get Regus can be contacted at (262) 832-3700. I was using virtual office space. Regus helps businesses find and create the right workplace for their people. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Develop, apply and embed the knowledge and skills acquired by this program to your organization. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. This company has the worst customer service I have ever experience in my life. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Anyone can write a Trustpilot review. I would love the opportunity to help further but havent been able to identify your account. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. If it has been longer than 30 days, please get in touch so we can investigate further. Trustpilot is assessing this review in accordance with our flagging process. International Association of Better Business Bureaus. When they try to collect the rent, their speed is very fast. Regus flagged this review for containing harmful or illegal content.Read more. Log in to access all our services and products Email. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Regus does not communicate with customers via telephone. All rights reserved. What a ridiculous it is! 2023 Trustpilot A/S. We also ensure all reviews are published without moderation. Not only that, it's hard to get hold of their accounting department. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. It is clean and smart and well organised. Contact the organizer to request a refund. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This course is a must for every manager who aspires to be a leader and a success in his or her career. I was using virtual office space. Our invoices are due on the payment date that is displayed on them. We will then confirm your payment date and amount. Weve cut the cost of selected workspaces* for a limited time only. So now you can enjoy more, for less. October 14 Setting up an automated payment is straight forward and can be done through the online portal. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Where appropriate, well also take steps to prevent the situation from happening again. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Any that you do not require can be opted out through your online account. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Your agreement end date is not until 10/31/2021. I really thought that this company would be a good option for expanding our business. This company has the worst customer service I have ever experience in my life. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Here are 8 tips for writing great reviews. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. The vital skills students learn will be immediately applicable to their careers. 6. think about how low this company is. We will then confirm your payment date and amount. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Setting up an automated payment is straight forward and can be done through the online portal. If you refuse to pay their bogus invoices they will send you to collections. I am a small business and cannot afford any of this. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. It is clean and smart and well organised. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. No staff available for contacting on the event day. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Start checking the messages customers send you. Of course, she did not reply to me yet! I still didn't get my retainer back. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Companies can ask for reviews via automatic invitations. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Office staff are always friendly. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 Turned up at 450 Bath Road, Heathrow. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one.