why are tickets available on stubhub but not ticketmaster
The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. Both TicketMaster and StubHub have proprietary applications. You're rolling the dice with resale tickets on other sites; only fan-to-fan resale tickets on Ticketmaster come with complete peace of mind. At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. Advertisement. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. 7 best ticket site alternatives to Ticketmaster. 2023 CNBC LLC. Not every event will include a delivery fee. Their automated email is useless and they have not got back to me. In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. Please list the steps on how to do this. By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. In case you do not have a specific event in mind, you can browse by the categories or choose any from the top-selling ones. Ticketmaster Blog. When you sell tickets through the service, there aren't any fees for listing. If anything, we should be glad that guy in the audience managed to yell a little bit. Swift will perform more . Selling the ticket on StubHub is a quick and easy process. TicketLiquidator is one of the most often-mentioned outlets for getting cheaper tickets than Ticketmaster. It also included MIT economist Sara Fisher Ellison. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. [2022], Gametime vs StubHub: Which Is Better For You? If none of these work, you might have to pay the Stubhub penalty for your inability to deliver the tickets. And the events whose tickets can be ordered will be marked on the calendar of the website. For Ticketmaster, the biggest selling point is a flexible return policy. They'd inadvertently bought fake tickets. No. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. Tickets are 100% guaranteed by FanProtect. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? See Full Review of - Ticketmaster | Stubhub. The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. In total, Live Nation and Ticketmaster say that Sterioff assented to these terms more than a dozen times. Earlier this week, StubHub took aim at the aforesaid ticketing-reform proposal from Live Nation, which unveiled its Q4 2022 earnings about a week ago and continues to battle a lawsuit over Drakeo the Rulers backstage murder. If you hit Continue without scrolling to the bottom of that window, you wont see them until the order confirmation page. Vivid: $271 - $515. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. StubHub: $245 - $542. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). The website allows you to ask questions from other users in their community and get easier solutions. The company declined to comment.) That means you have a much better idea of what you're paying to start with. Fans accessed Taylor Swift tickets this week via a presale offer for Capital One cardholders; those tickets are no longer available. Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it. Will you support Voxs explanatory journalism? Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. For most participating venues, you can get a full refund on your tickets if you request it within 72 hours. Ticketmaster should be able to confirm this for you. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. The prices of the tickets sold at Ticketmaster will vary according to their demand on every platform. The prices can also vary for different locations, for different states, different days, and different timings. This is not a heartwarming success story. Primary ticket dealers and resellers for events. }, three one = .hide-if-no-js { With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. display: none !important; Someone in the audience stood up and yelled that they had been listening all day and would like to say something. Tickets for Swift's show at MetLife Stadium in East Rutherford, New Jersey on May 26 are listed for as much as $21,600 each on ticket resale site StubHub. You do not want to waste your money and the tickets will mostly not be refunded. 01-11-2021 06:36 AM 1 Reply Ostheimer said no, sorry, he would be using the preselected question cards. You will enter your community username and new password and done! Fees of this size are a common source of confusion and ire. Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. The Live Nation and Ticketmaster monopoly. Please consider making a one-time contribution to Vox today. In 2010, it merged with Live Nation under the name Live Nation Entertainment.. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? However, it might actually be a fraud. Thank you. Hello Im also facing a similar issue, the event is in the next three days and I sent you a private message with the details. They also saw that sellers were more likely to set ticket prices at round numberswhich have been shown to be more appealing to consumerswhen they knew that buyers wouldnt see the taxes and fees until the last stage of purchase. There are a lot of differences between StubHub and Ticketmaster. Sat, 17 Jun 2023 | Anyone know how I can contact customer support for Ticketmaster? Tickets for concerts and sporting events. Select the tickets you'd like to sell and click "Sell." 5. You can use the price filtering tool to find the best seats for your budget by looking at venue maps. Alex Murdaugh stands guilty of killing his wife and son. Facility charges are determined by the venues. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. The reason the tickets are cheaper on one provider over another is because of the same logic that goes in the hotel rooms certain companies by certain amounts of Blocks of rooms and StubHub obviously purchased a larger block of tickets then did Ticketmaster does allowing them to sell them cheaper good night oh and one thing you might wanna watch If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake. Of course, this isn't to say secondary sellers are grifters in all circumstances. If it were consistent, people would get used to that really fast and like knowing the price theyre going to pay. She too, suggested that the FTC could just make this a rule and save any one platform from having to go out on a limb. Which among the two has more payment options and offers tickets at rather cheaper prices? Note: you can edit the price you have entered or you can always delete your listing. Wed Aug 09 2023 6:30 PM SoFi Stadium, Inglewood, California. It has a good user interface, and the website is user-friendly. Ticketmaster vs Stubhub: Customer Service. Select the tickets you want to transfer. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. on tickets issued to original buyers. Tickets can be delivered to your home by mail. Sign up for free newsletters and get more CNBC delivered to your inbox. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. Sign up for the If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. The Customer support services are open on all days but they have a certain time range they need to be reached out within. [79] If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. Social media is another potential landmine for fans, Gray said. I thought it might be helpful to point out the difference between Ticketmaster and Stub Hub, as this seems to be a . However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. Reader support helps us keep our explainers free for all. It allows you to become the original seller or the reseller by following a few easy steps and rules. You can also contribute via. What happens in the case where they claim the venue has restricted transfer and mobile is the only allowed option in. This tends to be less egregious than the fees imposed by the competition. . "Stubhub is saying they cannot refund buyers because sellers . StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. [2022], Gametime vs Ticketmaster: Which Is Better For You? Why can't I sell my tickets through my Ticketmaster account? Please help! However, you will receive full refunds on any canceled events, and the customer support team will try to help if there are any issues with your tickets. Sign up for The Goods newsletter. StubHubs website is very convenient to use. Ticketmaster seems to be indicating the tickets are non-transferrable. . "When there are simply no tickets available, I understand fans want to see a show, but they run risk of overpaying or running into fake tickets, scammers," said Tim Gray, CEO of Grayscale Marketing and vice president of marketing for Romeo Entertainment Group, a talent buyer and concert promoter. How do I fix this ? Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. There are no refunds available for VIP seating, and some other tickets may also be exceptions to this policy. Id guess brokers who have confidence theyll get tickets. [2022], Ticketmaster vs Ticketek: Which Is Best For You? Every sale is final from the moment of purchase. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. Why are tickets available on Stubhub but not Ticketmaster? The customer support includes full refunds on canceled events and attempts to find replacement tickets should you have any issues. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. Ticketmaster vs Stubhub: Which is Better? [deleted] 4 yr. ago Ticketmaster is the "primary" seller of the Taylor Swift tour, for example. However, waiting for the price to go lower can also get you zero tickets, so look out for that. Asked why StubHub charges a fulfillment fee for tickets the customer prints out at home, Lawrence said that theres a flat fee for PDF-type tickets because the seller has to upload it. He also said that his companys experiment with showing all-in pricing at the start of the purchase process presenting the total cost of the ticket including fees up front only confused people and lost his company business. Robyn Cage Discusses Sync Licensing Tips for Beginners on Songtradr, Tunefinds 2022 Top TV Placements Show Sync Opportunities for Catalog Tracks Are Stronger Than Ever, Is Sync the New Radio? There are exceptions for US Open matches and MLB games. Unfortunately Not Very Much (Updated for 2023), How Much Does Spotify Pay Per Stream? The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. No tickets available. Deals for hot tickets, you're virtually not going to find one. After the switch, you will enter the email address you use to access the community in order to reset your password. TM previously allowed transfer (which is why I posted) and now transfer is not available. To conclude, Ticketmaster is a good choice but StubHub is an even better option in the above-mentioned cases. While he was more devoted to athletics throughout his student days, he eventually came around to the realization that a career in pro sports likely wasn't the best option. He turned to music instead, with his college roommate . When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Hidden-fee users were then more likely to go back and search other ticket listings. 3. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. Your email address will not be published. discussing Ticketmasters Verified Fan program. And the main highlight of buying from StubHub is that the prices allotted can be a bit higher or lower than the face value of the tickets. Bundle up and save on concerts, live shows,. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. Privacy Policy. Ticketmaster vs Stubhub: When it comes to online booking of tickets for your favorite band or event, Ticketmaster and StubHub might be two of the leading ticket resellers jumping into your mind. Ive sold a couple pairs of tickets on Stubhub and want to transfer them to the buyer. If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. How do I sell my tickets on the Ticket Exchange? You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. * Confirm your ticket transfer. Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. Seller sent me wrong tickets through Ticketmaster, sale of ticketmaster digital wallet tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. There tend to be more extra and hidden fees applicable, particularly when it comes to fan-to-fan ticket reselling transactions. Overall, the StubHub users who werent shown fees until checkout spent about 21% more on tickets and were 14% more likely to complete a purchase compared with those who saw all-inclusive prices from the start. Save my name, email, and website in this browser for the next time I comment. Ticket fees are high but not entirely arbitrary. I've taken a look at how both Ticketmaster and Stubhub operate to give you a better idea of what to expect from each. So, which of the two is trustworthy? This is where Tarlton elected to speak up, saying that Ticketmaster always makes disclosures about its fees and its hundreds of competitors dont. display: none !important; How can I change my bank details for my resale order? Previously, it was known as the largest secondary ticket marketplace in America. You would transfer the tickets from your Ticketmaster account to the buyers email address. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. Re: Ticketmaster wont let me transfer tickets. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. With that said, you may still find yourself dealing with some additional checkout fees. Data is a real-time snapshot *Data is delayed at least 15 minutes. If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. I'm confused. [2022]. Great, but HOW?? Don't show them on your phone. AMC has its own ticketing app, and a Facebook integration, but it still has to pay to process those transactions. If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again. On the homepage of its website, you can search for the event you are looking for. Not looking for Taylor Swift? After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. The prices are set by the event organizers and original sellers, and the website does not allow negotiations. If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. . Problem message. They found that the ticket sellers began listing more higher-quality tickets located closer to the event stages, consistent with buyers purchasing more expensive tickets. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. Ability to view venue map. You are allowed to sell tickets that you bought from some other ticket seller. Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. "Those numbers will continue to go down once all of this false demand is gone and there's a correction.". University of California, Berkeley, Read the latest campus information on coronavirus (COVID-19) here , Berkeley M.E.T. 1. "Many more fans will now have. There isn't any individual resale fee on these transactions. "This is the ultimate dream and nightmare at the same time," Farwell added, referring to the strong demand for live events after the pandemic-era lull.
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