stubhub refund policy change

Bonnie cancelled. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Crooks. i have tried to call several times but have been on hold >3 hours on 2 occasions. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. StubHub is taking a lot heat over the policy. Now you gave them no time to sell again. However, StubHub offers a refund. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. asks for a code, which i put in, says incorrect code(which came from them). "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. Never again will I use StubHub! Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. These people are entitled to their money back. i am not interested in a credit that expires so therefore am requesting my full refund. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". The festival would issue them a new wristband and cancel the "lost" one. Now what? Money down the drain. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. I purchased tickets to the Olympic gymnastics trials in January 2020. When you mess up, that's your problem not stubhubs and not the original sellers. Im sensing a nice class action lawsuit coming your way. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. "The return of live events, the input of customers, partners, and regulators, and the . Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Even though I didn't get a reprint it was still great. Describe your scenario and include any supporting evidence. This cookie is set by GDPR Cookie Consent plugin. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. This was an unauthorized, unreasonable charge. These cookies will be stored in your browser only with your consent. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. Stub Fraud. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. Read the full policy. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. There were several other people at the event that had the same problem. I got real sick and cannot go to the concert I need to possibly get reimbursed please. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. Do not buy tix here! If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. For sure I can warn any one who is going to use this service. After the switch, you will enter the email address you use to access the community in order to reset your password. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. I will be putting a hold on my credit card for the tickets and they can fight me. You can send a private message to us here @TeamStubHub. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. my bank says 10+ days to get a decision if they will return my money. Never use stubhub again. So I would like a refund for the pass that was never sent to me. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Get the latest news on COVID-19 delivered to you. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. What does "100% guaranteed" mean these days? StubHub Issues Response To Voucher Policy Frustration - TicketNews Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. Its really not fair to people whom purchased on this platform. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! We are changing the way you register and sign-in to the StubHub Community. Make the best possible case for yourself. You cant change your TOS after purchase. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I'm returning the tickets and buying else where. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. $868.64 is a lot of money especially now to just throw away. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. The refund will typically process within 5 to 8 business days. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. The original purchase has aged off my account history. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. We lost the concert for that. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. On Feb. 26, StubHub's general counsel was hailing the company's . Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. We also use third-party cookies that help us analyze and understand how you use this website. You dont get to change the rules to suit you after the fact. Received only one of two tickets in one package. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. Re: Refund in Progress. Also how can stubhub charge me $176 when I never received any money for this purchase. Major League baseball canceled the game and StubHub changed its policy. These cookies ensure basic functionalities and security features of the website, anonymously. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." StubHub won't refund my money. Is Beyonces Tour Another Dynamic Ticket Price Mess? Hour on Chat and another hour on phone. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. They said the money had already gone to the seller which is pure BS. You still ended up with my money, and I never received any value for that. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. Part of my frustration is money lost but it's also abt the integrity of the company. Overcharged. Under normal circumstances, these processes are manageable. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. Also disputing a charge that you made is fraud. if you have any questions please feel free to contact me. Terrible Service! 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? Will I be able to get a refund . This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. Paid over $550 for two Hangout festival tickets. GIVE ME MY MONEY. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. All of our tickets were void, fakes, frauds. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. Up the food chain with a supervisor, still nothing. On March 7th, StubHub emailed Marrali a copt of its refund policy. These tickets were not purchased with a coupon. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. But you money hungry corporates line your pockets and just go on like we owed that money to you. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. So i grabbed 2 tickets ( I checked after they went on sale). Following backlash from customers, the ticketing company responded in a statement this week. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Had I known seller didn't have tix I never would've purchased. Worst Ever. They were for the correct date and time ? var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? When I have bought in the past, those PDFs were made instantly available because StubHub already had them. What are you going to do to help your customers? They still charged me fully for a canceled ticket transaction. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. I ordered the tickets less than an hour ago. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . Then over night, we lost our jobs and the shows were all cancelled. I do not want someone to buy my tickets without the same disclosure available. We were so upset. Don't do it! Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. It reads Refund in Progress. StubHub won't give refunds for canceled events, just 120% site credit Yes April 1, 2020 They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. Refund peoples money. COVID-19 Impacted Events Updates : StubHub I will never use stub hub again. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. I too spent money on cancelled events. Wow. Ticketmaster Changed Its Refund Policy Without Notice - Travel I do NOT want a coupon I want my money. The latest breaking updates, delivered straight to your email inbox. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. There were two artists scheduled to perform. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. Call +1 (866) 788-2482 with all the details about the purchase. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. 4. IndustryLegalTop Story He did not do that. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . I don't know how your company seems to think that 120% is of equal value or better. Solutions : StubHub Ireland StubHub to refund canceled events after pandemic complaints - USA TODAY My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. Remember to provide us with valuable feedback. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Open the SeatGeek app. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. I'm not paying $176 when stub hub messed up my order. All rights reserved. I will never use Stub Hub again. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. 2023, Hearst Television Inc. on behalf of WCVB-TV. This cookie is set by GDPR Cookie Consent plugin. Current Ticket Policies: Subject to Change*. When I got to the venue my tickets were no longer accessible. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. You will enter your community username and new password and done! Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. What if I never got either? If my ticket was valid I WOULD HAVE USED IT.

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