When they reached a person they would pass it thru. Please, receive our warmest regards from The Excellence Collection. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. So, you were never too far away from a member of staff that could help you out. But opting out of some of these cookies may have an effect on your browsing experience. One of the daily activities that are on offer is a guided bike tour of the local area. I would recommend getting more comfortable/soft sheets. Gonzalo literally made every activity fun. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. The real differentiator is the staff. We estimate they took away about 25% of the pool chairs and restaurant seats. Toggle Excellence Riviera Cancun. Excellence Riviera Cancun 24,078 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! A choice of five upscale suite concepts: spa or garden view, ocean view, swim up, rooftop, and imperial suites. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. I had great fun with Gustavo, Paula and Brenda - the entertainers. . The oldest country in the Americas. Luxury Adults Only. the food was lacking flavor and again overcooked. The service was outstanding, the food was delicious and the resort was super clean. Taxes and fees that are shown are estimates only. Masks are required on flights and airport. The french Chez Isabelle is supposed to be their nicest restaurant but. The Good. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Also, the tequila options are a joke. In addition, the food area is an important aspect we consider and thats why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal at some restaurants. We really liked the Italian offering here. Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. If youve ever been to an all-inclusive resort you know the drill. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. We did the upgrade because we were incredibly impressed by the extras when visiting Playa Mujeres. You can ask to extend this and when we stayed the staff was happy to facilitate a later check out as our flight was in the evening. Excellence Riviera Cancun Riviera Maya, Cancun 77580, Mexico. The Excellence Riviera Cancun Hotel in Riviera Maya is a splendid tropical oasis for adults-only set directly on the white-sand beach of Puerto Morelos. The rooms were spacious and clean. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. The only downsides were those completely out of the Excellences control: seaweed and the commute back to the airport. Please see our partners for more details. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. All of the team members go above and beyond for service. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). 15 minutes from the airport. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. Masks are required on flights and airport. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club A world of exciting flavors awaits at Excellence Riviera Cancun, where ten of the best restaurants in the Riviera Maya await. He got people to join activities they wouldnt have. Plus, people tend to dress nicely at night for the performances and shows, so Id bring a few nicer outfits. The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. It is just a slight reduction that you wouldn't notice if you haven't been there before. Its authentic Mexico and well worth a visit. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. The Excellence Riviera Cancun is a strong offering. Necessary cookies are absolutely essential for the website to function properly. A Lot of these all-inclusive resorts arent located near towns and local restaurants, so you need the food to be good and the Excellence does not disappoint on the food. I'm looking for some suggestions of places to play, and the. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. However, the food is below average. I would certainly recommend this resort. Generally speaking, the Cancun Hotel Zone is very safe for families. This comes in the form of private pool areas, a specific area on the beach, some of the restaurants and bars are Excellence members only. Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. Stocked Mini-bar with all of the goodies you could ever need. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. The Hibachi (Spice) - WOW! The club lounge is basically a private bar/restaurant area that is open all throughout the day. The commute from the resort to the airport also took over an hour due to traffic. Peek behind the bedroom curtains and it's pretty unsettling. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. The bartenders are great and fast. This island was the first landing spot of Christopher Columbus in 1492. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. The quality of the entertainment was quite good albeit that this element of all-inclusive isnt really our vibe. The resort is beautiful and so well maintained. They were lower than usual, especially the lazy river around the spa. What are some restaurants close to Excellence Riviera Cancun? Most of all, Gonzalo was MUY excelente! Also, the liquor choices are really bad. At Excellence resorts, there is a wide range of rooms on offer. Only two of the pools are heated and these are only heated in the Winter. The grounds are gorgeous. Come together, come alone, regardless you will have an amazing time. I would highly recommend this resort to anyone! A. Its between the areas of Playa Del Carmen and Cancun town. Please, receive our warmest regards from The Excellence Collection. We will pass your kind words along to the entire team. A. Riviera Cancun is located around 10 miles from the main Cancun party area, so if that is your vibe you can still get a Taxi out there. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. This is the version of our website addressed to speakers of English in the United States. The Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. The burgers werent very nice and the cuts of steak that were being used werent of the highest quality. Its a very smooth process. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. The night before our departure our flights got rearranged due to weather. Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes. We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. There is a second floor with a private deck and plunge pool. The resort is right beside the beach town of Puerto Morelos. The swim up suites are perfect. We would suggest booking before you go. Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. Food was great. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. The seating area is vast so therell never be any issue getting a table here and there is a nice outdoor eating area which is the perfect spot for an early morning breakfast. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. They made our stay so much more special. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. SELLING PRICE: $1,500 USD. The standard and variety of food on offer was really top quality. Excellence Riviera Cancun: Top Notch. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Is parking available at Excellence Riviera Cancun? The service, the food, and the atmosphere around the resort were top quality. Which popular attractions are close to Excellence Riviera Cancun? Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. Tapas is one of our favourite types of cuisine, so Flavour market had a lot to live up to. So, is it safe to take a taxi in Cancun? The local town of Puerto Morelos is right next to the resort and definitely worth a visit. We had the test after lunch and had results before dinner delivered in an email. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. Top room amenities include a minibar, air conditioning, and a flat screen TV. Ensuring proper protocols are in place. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. However, they will revise why during your stay we did not seem to achieve our goal to offer good quality in every meal and drinks and they will work on it in order to make any improvement needed to guarantee our guests the highest quality. This was slightly disappointing for us and seems to be a common trend throughout the Excellence chain of resorts that they miss on the local offerings. Expect to wait between 1-1.5 hrs during rush times but presentation and quality made the wait well worth it. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your honeymoon destination and for taking the time to share this review with the TripAdvisor community. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. Instead of losing the last night of our vacation, we lost about an hour, most of that time due to airlines. We at InspoVacay prefer a more condensed offering. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. We tend to have pretty high standards and they were all exceeded. Own or manage this property? So worth the upgrades. It might be a good idea to research some of . That works for most people, but we go on vacation to away from the world. However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle. There is a lot of heritage and history in this part of the world. I would recommend you go there, much better value. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. When we stayed in late 2017, we were in an Excellence Club Junior suite and stayed for a week. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. Customer service can not be matched or outdone. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Because the staff are so inviting, the crowd that comes here were just as friendly. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. setting in the Riviera Maya, set along Mexico's Caribbean coast. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. The resort has everything you could imagine for a relaxing getaway. At check-in the agent will give you a health questionnaire. A big change, they no longer provide straws. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. Honestly, this is something I dont really like about the Excellence resorts there is too much choice. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Everyone is expected to use their phone with a downloaded app to see the menus. Spanish Hotel Firms Will Build Jamaica Worker Housing. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Also a side note - beds and pillows very uncomfortable. From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. Each night it felt like we were whisked off to a faraway location with some really solid eateries. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. They are friendly and helpful at all times. This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. These are usually put up throughout the resort and be sure to ask in the spa if not. This wine tastes bad. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. I never waited more than a moment for one of them to serve me. Offers; Suites; Deluxe Airport Transfers; Resort Map; . Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything.
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