ticketek marketplace refund
Maisie Peters: 7:00 7:45pm (Receipt required for Doctors note refund up to $100 or equivalent). If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Youmade an unsuccessful request for annual leave for the date of theBooking. Proof that the passport has been reported to and cancelled by your Government Agency. Worst website and app I have ever used!!! and subject to change at any time. Is it cheaper to book online or through a travel agent? I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Anyone can write a Trustpilot review. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. A copy of the letter requiring Jury Service. Press question mark to learn the rest of the keyboard shortcuts. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. I would and do prefer not to use their services. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Make a report to ACCC. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Any reason for refund must not be foreseeable at the time. Ticketek Marketplace (marketplace.ticketek.com.au). If enough people do it they'll be investigated. An incident number or report from the Police or relevant traffic authority. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I can not believe in this day and age HOW BAD this company is. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Are Refundable tickets offered on Gift Voucher sales? Emergency Services Police, Fire and Rescue Service or other Emergency Services. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Why does Ticketek Marketplace charge fees? Scalping 18. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Immediate household persons living together at the same permanent address. I replied and asked for a direct line or email address to speak to management/no reply since. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Fire A report from the fire service and/or police. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hands down. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount The customer service was super helpful and I got the ticket value back and it sold super quickly. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. We/Us/Our We are the Booking agent with whom You made the Booking. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Our integration means you can list tickets for resale directly from your Ticketek account. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). If there is a financial failure of any Transport provider. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Create an account to follow your favorite communities and start taking part in conversations. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Lost a baby recently? ProductReview.com.au has affiliate partnerships. Buy guaranteed tickets for sold out events at a fair price. If you've forgotten your account details, never fear we also . Years ago I did a few days temping at Tiketek. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Stick to Ticketmaster. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Check to see if they have an online lodge system. Please also read the General Conditions of Refund. Sell tickets directly from your Ticketek Account. To read more about Covid-19 please visit our dedicated page here. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. means a requirement to move address imposed on. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Requesting a Refund. Immediate household persons living together at the same permanent address. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Ticketek routinely mismanages ticket processing which should be simple. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". means weather where a Government Agency has issued warnings not to travel which mean. Simply do not try to contact them in any way shape or form.Worst customer service. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. What is the Ticketek Marketplace Terms and Conditions for? What gives? We use dedicated people and clever technology to safeguard our platform. A copy of the travel warning from the Government Agency. means an unforeseen circumstance completely outside. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. A copy of a notice from the examination body, school, college, university confirming the change of date. Safe, Fast and Verified actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Ticketek wastes YOUR TIME like it doesn't matter. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Finally got an answer from them when I contacted fair trading to help. Presented by: to then often have to go to their desk at the venue to follow up the issues. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Clunky unhelpful booking site for Mary Poppins Melbourne. is cancelled or postponed by the provider. Was given tickets for Ed Sheeran concert as a gift. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . The following words or phrases have the meaning shown below wherever they appear in bold in this document. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. All Theatres and productions and sporting events should seek alternative partners. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Never ever again. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. There is not one good review about this dodgy company. Sick relative? Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. (Receipt required for Doctors note refund up to 50 or equivalent). Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Download the Ticketek App & add your ticket to your wallet now. I will never purchase anything with you again. What to do?? It's criminal and needs serious investigation. i spent 2 hours online and still didn't manage to secure tickets. Absolutely appealing customer service!!!!! IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Pleased to meet you, won't you guess my name? Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. means cancellation or significant delay of flight(s) which. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. How totally useless. Sell tickets directly from your Ticketek Account. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . They will do anything to hide from you. What the hell is that? They are the shittest service in Australia. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. We may consider other Emergency Circumstances at our discretion. Where You are the business owner or registered Director, or a member of Your family is. A copy of the travel warning from the Government Agency. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. We/Us/Our We are the Booking agent with whom You made the Booking. Are Refundable tickets available through Ticketek Marketplace? You'd think that but I had the same shitty experience with them on this front. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Sell tickets directly from your Ticketek Account. Zero stars, uselessly run, waste of a time company. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Armed Forces Naval Service, Marines, Army or Air Force. It's the result of a monopoly. I've purchased a ticket and my event is tonight! Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. 2023 ProductReview.com.au Pty. Ltd. All Rights Reserved. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! We also ensure all reviews are published without moderation. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Are there any age restrictions enforced on my event? Are Refundable tickets available through Ticketek Marketplace? I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Fuck that, what a joke of an optional extra. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Send them an inquiry many times and they are not answering! An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Attend participate in, take part in, use, or be present at. Any temporary relocation for work must be for a period of at least 3 months. I've bumped the ticket by responding as recently as January 2023. Buy guaranteed tickets for sold out events at a fair price. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. I have contacted your Customer Service team but have not received a response. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. The best person in the world. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. A police report or crime number to confirm the theft(Self-declaration not accepted). Don't EVER buy for a friend, NIGHTMARE. You may also wish to resell your tickets if you cannot use them. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Ticketek Australia you're a pathetic poor excuse for a company. In event of a Refund Application the English language version shall be the basis of settlement. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. I reported the scam to my credit card provider! It goes against our guidelines to offer incentives for reviews. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. It's about $1500 and I have no idea what to do next. You can do anything you want if you're the only game in town. Just upload its fucking DEATH CERTIFICATE. Everybody else looks like a paedo. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). They stole my money too. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Why is your site permanently unavailable. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. A copy of a notice from the examination body, school, college, or university confirming the change of date. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! I have now been trying for a refund for 6 months. They agreed I shoudl get a refund, then asked for my account details for the refund. No way to recover tickets. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . What will a Marketplace ticket look like? They gave me specific number to call to move tickets. Hopeless website. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I find the app difficult to navigate. Its a disgrace. Please comply with any stated ticket limit for this event. The phone message also contradicts itself. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Why is this company even allowed to operate?????? failed the examination previously and had to re-sit. means the unforeseen change of the date of an examination that. Poor service really. Attend participate in, take part in, use, or be present at. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. chevron_left, Availability & type of seating will vary & is set by the venue. A doctor cannot be You or a member of Your family. Can I use a Ticketek gift card or voucher? Where You have not been physically examined by a Doctor prior to the date of the Booking. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. I tried calling, emailing before the show, had I had a response we would have made the show. Once got a response to an email because I didnt purchase the ticket wont gi. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Change My Location Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Further details in the disclaimer. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Youmade an unsuccessful request for annual leave for the date of theBooking. I am trying to buy tickets but it says unable to lock the ticket. Where you cannot provide evidence that the person affected is within the. I will NEVER buy tickets from this company again! Cannot add tickets to wallet. No contact, no reply, nothing.You have stolen money from thousands of people who need it. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Can never get a refund on tickets and/or speak to someone within Ticketek. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. (This can normally be obtained from the transport companys website). Where You are the business owner or registered Director, or a member of Your family is. Released a technology that is fully flawed just like the rest of the governing bodies around the world. is cancelled, postponed or cannot be fulfilled by the. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. They haven't responded to my emails! :(, tails, they sent an email saying they has processed the refund. If could give a minus 10 score I would. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me!